The details, in plain English
Terms & conditions
Clear expectations, from your first request to your doorstep.
Last updated: 30 September 2026 · Foureen Business Limited
1. About Foureen
Foureen is operated by Foureen Business Limited. Foureen provides personal shopping and international delivery from the UK and US to customers in Nigeria. We source products from overseas retailers, coordinate shipping and arrange delivery to your confirmed address. These terms apply to orders placed through foureen.com, together with the product details and price confirmed for your order.
2. Two ways to order
Order eligible products directly from the Shop, or submit a product link and specifications through our request form for a quote. Submitting a request does not commit you to buy. Check the model, size, colour, condition, quantity and delivery details before accepting a quote or placing an order. Products are sourced to order; a listing does not mean stock has been reserved.
3. Prices, fees and exchange rates
Your checkout or quote sets out the item cost, service fee, international shipping, customs or handling charges and local delivery. Overseas pricing defaults to GBP and customers pay in NGN. We use a manually checked LemFi NGN-to-GBP rate; the rate and total confirmed for your order apply during its stated payment window. Comparison prices are reference information, not a promise of savings or availability.
4. Payment and confirmation
Use the payment methods available at checkout or on your private order page. Online payments, where offered, are verified with the payment provider. For bank transfers, follow the displayed instructions and upload proof of payment; an uploaded receipt alone does not confirm that funds have arrived. We confirm payment after verification. Unless expressly agreed otherwise, full verified payment is required before we purchase your item. Late or incomplete payments may require a new availability and price check.
5. Availability and changes
If a retailer cannot supply the confirmed item or a material price or shipping change arises before purchase, we will contact you to agree an alternative or refund the unfulfilled portion of the order. We will not substitute products or charge extra without your agreement. Changes you request after confirmation may affect the price and delivery estimate.
6. Delivery to Nigeria
The usual estimate is 14–21 working days after purchase confirmation, unless your order states another window. Working days exclude weekends and public holidays. Retailer processing, customs inspections and transport disruption can affect timing; this is an estimate rather than a guaranteed arrival date. Check the delivery coverage and address before paying. We will communicate significant changes through your order page or email.
7. Cancellations and returns
Contact support promptly if you need to cancel or change an order. Before we purchase the item, we will confirm what can be cancelled and explain any reasonable costs already incurred. After purchase, change-of-mind returns depend on the retailer’s acceptance, product condition and return window, subject to your statutory rights. We will explain applicable return shipping or other costs before you agree. Do not send an item back without return instructions.
8. Refunds and problems with an order
If an item is missing, damaged, defective or different from what you ordered, contact us as soon as reasonably possible with your reference, photographs and relevant packaging details. We will investigate and coordinate the appropriate remedy, including repair, replacement or refund where applicable. Refund amounts and processing expectations will be confirmed after review. We do not exclude mandatory consumer rights or make all payments and fees automatically non-refundable.
9. Customs and restricted goods
Orders must comply with applicable import and carrier requirements. We may decline restricted, prohibited, counterfeit or unsafe goods. Perfumes, batteries and other sensitive items may require specialist handling. Provide accurate product information so we can assess the shipment. If an order is delayed or refused, we will explain the available next steps; responsibility and any refund depend on the circumstances and applicable law.
10. Your details and order updates
Provide accurate contact and delivery information, and notify us promptly of any changes. Keep private order links secure. Use the website to create requests and track orders; WhatsApp is available for support. We may need further information to arrange delivery or resolve a payment query.
11. Responsibility and consumer rights
We take reasonable care in providing our service and will help resolve retailer or courier issues. We do not guarantee uninterrupted website access or delivery outside the confirmed service scope. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your rights under applicable Nigerian consumer law.
12. Questions, complaints and changes to these terms
Contact support@foureen.com. Contact Foureen support through the WhatsApp link below, quoting your order reference. We will review complaints and explain the next steps. These terms are governed by applicable Nigerian law, without removing mandatory rights or access to the relevant consumer authorities or courts. Updated terms will be dated on this page; changes do not retrospectively remove rights attached to an existing order.
Questions? support@foureen.com
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